Returns Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 calendar days  without justification.

The period contemplated for the year is 14 calendar days from the receipt of the product and, in the case of contracting services, from the day following the placing of the order.

To exercise the right of withdrawal, you must notify MERKASOL, ENERGÍAS RENOVABLES, SECURIWEB S.L.U., CALLE PARSI 6, Nº 50, 41016 - SEVILLA, SPAIN  of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.

Exceptions in the transport costs for return of the order within 14 calendar days after purchase in the following categories:

  • The customer will assume the transport costs for return within 14 calendar days after ordering in all solar thermal energy products for domestic hot water (thermosyphon, forced, accumulators, vacuum tube equipment, etc.)
  • The customer will assume the costs of transport for return within 14 calendar days after ordering on all products related to stoves, biomass boilers or accessories.

 

Model Withdrawal Form

Attn MERKASOL ENERGIAS RENOVABLES, SECURIWEB S.L.U., CALLE PARSI 6, Nº 50, 41016 – SEVILLA, SPAIN, telephone 955452211, contacto@merkasol.com:

I hereby inform you / communicate (*) that I desist from my / we desist from our (*) contract of sale of the next good / provision of the following service (*)

Order on/received on (*)

Name of consumer and user or of consumers and users

Address of the consumer and user or of consumers and users

Signature of the consumer and user or of consumers and users (only if this form is submitted on paper)

date

(*) Delete what is not appropriate.

To comply with the withdrawal period, it is sufficient that the communication relating to the exercise by you of this right is sent before the expiry of the corresponding period.

 

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive mode of ordinary delivery we offer) without any undue delay and in any case , no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such a refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You must return or deliver the goods directly to us or to the address indicated above, without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to terminate the contract. The time limit shall be deemed to have been met if the goods are returned before the end of that period. You must assume the direct cost of returning the goods.

The goods must be delivered to our facilities in perfect condition both the product and the packaging, without having been opened or unsealed because if they are not considered goods in use by the customer and will suffer a devaluation according to the state in which they have been received and our technicians have evaluated.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.